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Virtual Tax Season Updates Help

For help​​ with VTSU​​, please use our ​ technical support.

General

If the answer to your question isn’t here, please contact us.

What are your hours?

We're available Mon. - Fri., 8:00 a.m. to 5:00 p.m. CT.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express and Discover for all transactions. In some cases, we accept ACH, personal and company checks. For more information, please contact Member Services. Wire transfers and money orders are not accepted.

The website is not working properly in my browser—what should I do?

Try refreshing your browser and make sure it's set to allow cookies. If you are still experiencing problems, please contact us.

Membership

When do I need to renew my membership?

Your membership expires at the end of your “join” month each year. To view your current membership, make sure you are logged in. From the Account menu, go to My Memberships.

How much extra is it to join my local Chapter?

Chapter membership is included with all NATP memberships.

How can I renew my membership online?

Make sure you are logged in. From the Account menu, go to My Membership Renewal.

Can my staff become members at a discounted rate?

Yes! Contact us at 800-558-3402, ext. 3 for more information.

Education & Research

Do you answer state tax questions?

We don't, but our State Tax Volunteers have generously volunteered their time to help members with state tax questions.

When I registered for a course, I forgot to give you my PTIN. Now what?

Please contact us at 800-558-3402, ext. 3, or learn@natptax.com.

I've completed a course, when will you report my CPE?

We report CPE for many CPE agencies. Please review our CPE Credit Reporting Guidelines for details.

Technical Support

Are you working with NATP technical support?

Use your six digit code to connect to live support .