Live Webinar FAQ

If I sign up for a webinar, will I be able to listen to it again?
Yes, recordings of the webinar are available in the Tax Education Center within 10 business days of the end of the webinar. Just click on the Resources button for the course.

What do I need to listen to a webinar?
You’ll need a computer with speakers and a high-speed internet connection. Our webinar service provider is Citrix GoToWebinar. The first time you log in to an NATP webinar, you will need to download a video codex for the webinar to run. This is a simple process that usually only takes a minute or two, but if this is your first time or you’re on a different computer, you should log in early to make sure everything is working for you.

Where can I find the link to the webinar?
The link for the webinar will be available the week before the webinar date via the webinar’s Resources button in the Tax Education Center. As a reminder, we’ll also email it to you the day before the webinar.

Will I have to take an exam?
For live webinars, no exam is required.

How do I get CPE credit for a live webinar?
To receive CPE credit for a live webinar, you must meet the attendance requirements, be logged in for the webinar broadcast and answer 70% of the polling questions.

How will I know I met the attendance requirements?
You’ll receive an email notifying you that your certificate of completion is available within a week after the webinar broadcast. Your certificate will reflect the CPE credit earned.

What are the system requirements for GoToWebinar?

For PC-based participants:

Internet Explorer 7.0, Mozilla Firefox 4.0, Google Chrome 5.0 (JavaScript enabled) or the latest version of each web browser

Windows 8, 7, Vista, XP or 2003 Server

Cable modem, DSL, or better Internet connection

Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)

For Mac-based participants:

Safari 3.0, Firefox 4.0, Google Chrome 5.0 (JavaScript enabled) or the latest version of each web browser

Mac OS X 10.6 – Snow Leopard or newer

Intel processor (1GB of RAM or better recommended)

Cable modem, DSL or better Internet connection

Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers. (A USB headset is recommended.)

For attendees with the GoToMeeting app for iPad, iPhone, Android or Windows mobile devices:

Free GoToMeeting app from the App Store or Google Play

WiFi connection recommended for VoIP audio

At this time attendees on a Windows mobile device can only join GoToMeeting sessions



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PO Box 8002, Appleton, WI 54912-8002 Phone: 800.558.3402 Fax: 800.747.0001

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