Webinar FAQ

If I sign up for a webinar, will I be able to listen to it again?

Yes, recordings of the webinar are available in the Tax Education Center within 10 business days of the end of the webinar. Just click on the Resources button for the course.

What do I need to view a webinar?

You’ll need a computer with speakers and a high-speed internet connection. Our webinar service provider is Citrix GoToWebinar. The first time you log in to an NATP webinar, you will need to download a video codex for the webinar to run. This is a simple process that usually only takes a minute or two, but if this is your first time or you’re on a different computer, you should log in early to make sure everything is working for you.

Where can I find the link to the live webinar?

The link for the live webinar will be available the week before the webinar date via the webinar’s Resources button in the Tax Education Center. As a reminder, we’ll also email it to you the day before the webinar.

Will I have to take an exam?

For live webinars, no exam is required. For on-demand webinars, you must pass an exam with a score of 70% or higher to receive CPE credit.

For on-demand webinars, how many questions are on the exam?    

On-demand webinars have five exam questions per CPE credit.

How do I get CPE credit for a live webinar?

To receive CPE credit for a live webinar, you must meet the attendance requirements, be logged in for the webinar broadcast and answer 70% of the polling questions.

How will I know I met the attendance requirements?

You’ll receive an email notifying you that your certificate of completion is available within a week after the webinar broadcast. Your certificate will reflect the CPE credit earned.

How do I get my certificate?

For on-demand webinars, after you’ve passed the exam, you can immediately view or print your certificate in the Tax Education Center by clicking the Certificate button within the course. For live webinars, within about a week, you'll be able to view or print your certificate in the Tax Education Center by clicking the Certificate button within the course.

What are the system requirements for GoToWebinar?

Please visit GoToWebinar's Systems Requirements web page for details on accessing your webinar from a compatible computer or mobile device.

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PO Box 8002, Appleton, WI 54912-8002 Phone: 800.558.3402 Fax: 800.747.0001

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