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NATP Help/FAQ

​What time is NATP open?

The website is not working properly in my browser.

How do I make the website text larger on my screen?

Does NATP have any answers to state tax questions available?

Can I use any web browser to attend a live webinar?

I am getting a black/blank screen after downloading the Tax Insight.

After answering all of the Self Study exam questions and clicking submit nothing happens.

When trying to open a textbook in My Course Material it is blank.

Does NATP have any online resources for me to market my practice?

How do I change my password?

I'm Having Problems Opening Purchased Downloadable Material

 

Q: What time is NATP open?

A: NATP is on Central Time and is generally open from 8:00 a.m. to 5:00 p.m., Monday through Friday.

 

Q: The website is not working properly in my browser.

A:  Try refreshing your browser and make sure your browser is set to accept cookies.

 

Q: How do I make the website text larger on my screen?

A: Press the control key while pressing + (plus key).  You can press it several times.  Press the control key while pressing – (minus key) to make the text smaller.

 

Q: Does NATP have any answers to state tax questions available?

A: NATP does not answer state tax questions; however, as a member, if you need help with a state tax question you can ask a fellow NATP member. There are over 100 NATP members that have volunteered to help their colleagues with state tax questions. To find a listing of state assistance volunteers:

  • Choose "Tax Knowledge Center" from the Main Menu

  • Then choose "State Tax volunteers"

  • Then Click on "Click here" to search for a volunteer

  • If you want to find volunteers for a certain state, choose the state you want from the drop down box and click Go.

  • There is also a link you can click to get a listing of all state volunteers.

  • The hours the volunteers have stated they are available are listed in the local time for the area. Please respect the hours listed. If you request a volunteer to return your call, be willing to accept a collect call.

  • If you would like to be an NATP State Tax Assistance Volunteer, there are also instructions on this page how to be listed.

 

Q: Can I use any web browser to attend a live webinar?

A: You should be able to use any of the popular web browsers such as Internet Explorer, FireFox, Chrome, and Safari as long as they are up to date.

 

Q: I am getting a black/blank screen after downloading the Tax Insight.

A: Make sure you have the latest version of Adobe Reader.

 

Q:  After answering all of the Self Study exam questions and clicking submit nothing happens.

A: You need to click submit after answering EACH question.

 

Q: When trying to open a textbook in My Course Material it is blank.

A: Arrow down on the page as the writing starts towards the bottom.  If this doesn't work please make sure to update Adobe Reader.

 

Q: Does NATP have any online resources for me to market my practice?

A: NATP has many resources available to help members market their practices.

  • Make sure that you are logged in to www.natptax.com

  • Choose "Member Center" from the Main Menu

  • Next choose "Marketing My Practice"

 

Q: How do I change my password?

A: 

  • Make sure that you are logged in to www.natptax.com

  • Choose "Member Center" from the Main Menu

  • Under "My NATP Membership" choose "My Information"

  • Toward the bottom of the page click the link to change your password

  • In the "new password" box, type in the password you wish to use

  • In the "confirm new password" box type in the same information again

  • Click "Change Password"

  • If you forget your password, you can use the handy "forgot password" link on the login box

Q: I'm Having Problems Opening Purchased Downloadable Material

A: Click here to download the steps to fix this issue.

 

NATP Login

Email or Member ID:

Password:

PO Box 8002, Appleton, WI 54912-8002 Phone: 800.558.3402 Fax: 800.747.0001

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